Refund & Cancellation Policy

Jai Dev Traders

Proprietor: Karan Gupta | GSTIN: 07CUAPG7077F1ZN

1. Overview

This Refund & Cancellation Policy outlines the terms under which clients of Jai Dev Traders may cancel services and request refunds. We are committed to fair business practices and transparent policies for all our graphic design and social media management services.

2. Service Cancellation

Before Work Begins: If you wish to cancel a project before any work has commenced, you are entitled to a full refund (100%) of the amount paid. Cancellation requests must be submitted in writing via email to [email protected].

After Work Has Started: If design work or social media management has already begun, a partial refund may be provided based on the percentage of work completed:

• Less than 25% work completed: 75% refund
• 25%–50% work completed: 50% refund
• 50%–75% work completed: 25% refund
• More than 75% work completed: No refund

After Delivery: Once the final deliverables have been shared and approved by the client, no refunds will be issued.

3. Refund Eligibility

Refunds are applicable in the following situations:

• Duplicate or accidental payments.
• Service not rendered due to reasons on our end.
• Cancellation before work commencement as described above.
• Significant deviation from the agreed scope of work without prior approval.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Final deliverables have been shared and accepted.
• Client fails to provide necessary materials, content, or feedback within agreed timelines, causing project delays.
• Client changes the scope of work after project commencement without a new agreement.
• Dissatisfaction based on personal preference after all agreed revisions have been exhausted.
• Monthly social media management fees for services already rendered during the billing period.

5. How to Request a Refund

To request a refund, please send an email to [email protected] with the following information:

• Your full name and contact details.
• Service/package purchased and date of payment.
• PayPal transaction ID or payment reference.
• Reason for requesting the refund.

We will review your request and respond within 48 hours.

6. Refund Processing Timeline

Once a refund is approved:

• PayPal payments: Refund will be processed within 5–10 business days. The amount will be credited to the original PayPal account used for payment.
• Bank transfers: Refund will be processed within 7–14 business days via NEFT/RTGS.

Please note that actual crediting timelines may vary depending on your bank or payment provider.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request, we encourage open communication to resolve the matter amicably. You may:

• Email us at [email protected] for further discussion.
• Call us at +91 8287638665 during business hours (Mon–Sat, 10 AM – 7 PM IST).
• For PayPal transactions, you may also file a dispute through PayPal's Resolution Center.

We are committed to resolving all disputes fairly and promptly.

8. Changes to This Policy

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact